Resume
Work Experience
2014 - Present
JOB POSITION
Company Name
Job Description & Key Responsibilities
1. Curriculum design and prepare volunteer teachers to perform teaching duties in Thailand.
2. Plan a workshop and design Learning Processes.
3. Study and research together to develop Chinese language teaching for foreigners
TCL Expert
Beijing Languages University
2016 - Present
JOB POSITION
Company Name
Consultant & Assessor
Thailand Professional Qualification Institute (Public Organization)
Job Description & Key Responsibilities
1. Established a professional standard for Chinese language teachers in Thailand.
2. Managed the organization to certify the vocational competence of Chinese language teachers in Thailand.
3.Appointed to be a committee for encouraging the professional standards of Chinese language teachers in Thailand.
4. Planned strategies and workshops to promote professional competence for Thai people.
5.Coordinated with government and private agencies in Thailand to promote the professional competencies of Chinese language teachers in Thailand
2019 - 2020
JOB POSITION
General Manager
General Manager, Central Garden Co., Ltd.
Company Name
Job Description & Key Responsibilities
1. Planned and oversaw the overall management of manpower, service, budget, building new customer base and retaining existing customers.
2. Provided advice and build a business network in the form of business partners in conjunction with the marketing team as well as promotions with various departments on various platforms.
3. Promoted a good image for society for the organization.
2016 - 2019
JOB POSITION
Company Name
Job Description & Key Responsibilities
1.Establish managing plans and strategies for the department in accordance with the company’s missions
2.Design and implement the Standard Operation Procedures (S.O.P) for all business units in the group.
3.Research and analyze customer behavior for establishing customer experience.
4.Design and develop internal service auditing System.
5.Develop customer satisfaction survey along with spread sheet / database. From the Spread sheet /database, produce findings of the customer satisfaction in report / graph form.
Assistant Director of Office of Customer Experience Management
Siam Gems Group
Education
2021 - present
UNIVERSITY NAME
Degree Level
ST THERESA INTERNATIONAL COLLEGE
Graduate Diploma Pragram in Teaching Profession
Nakhon Nayok, Thailand
University Location
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2010 - 2013
UNIVERSITY NAME
Degree Level
Beijing Languages Universitry
Master of Education in Curriculum &Methodology
Beijing, China
University Location
2010 - 2012
UNIVERSITY NAME
Degree Level
Assumption Universitry
Master of Arts in Chinese Teaching as a Second Languages
Bangkok, Thailand
University Location
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2005 - 2009
UNIVERSITY NAME
Degree Level
Mae Fah Luang Universitry
Bachelor's of Arts in Business Chinese
Chaing Rai, Thailand
University Location
Professional skillset
1.Proficient in organizing strategies and plans for organizational management for sustainable development and covering budget management, finance, HR, corporate goals and missions, as well as building corporate image towards society.
2.Proficient in management, workforce management, KPIs, monitoring, coaching and team building for common goals.
3.Proficient in building relationships and doing business with organizations both public and private.
4. Creating and developing training and evaluating management system for the enhancement of personnel performance in the organization.
5. Design and develop courses and manage training according to the individual competency framework.
6. Strategies and layout planning to support Academy Center (Make relationship with School /Colleges/University) to find out Internships, Corporate Projects and New talents.
7. Planning and managing customer experience creation (CXM + Internal Service Audit)
8. Determination of service standards of the organization and front desk positions (SOP).
9. Research design on service behavior and consumer behavior for to develop and create customer experience including analyzing customer satisfaction.
Languages
English (Good)
Chinese (Excellent)
Thai (native)